Universal College Bangladesh (UCB) is an STS Group venture. UCB is Bangladesh’s first and only Ministry of Education-approved international higher education provider. With a state-of-the-art campus in the heart of Dhaka city, UCB is the nation’s premier transnational in-country higher education provider delivering world-leading university programs.
With established market leadership, Universal College Bangladesh is now expanding its offerings to offer Bachelor’s and Master’s in-country degree programs with a world top 100 university. In this context, UCB is seeking a highly talented individual for the position of Call Center Executive.
The responsibility will be as follows:
- Handle inbound and outbound calls to prospective students and parents.
- Identify their needs, resolve issues, and provide solutions.
- Upsell other programs wherever possible.
- Ensure you follow the calling script provided by the company for uniformity. Also, be well-read on program USPs, eligibility criteria, admission process and the website for FAQs or policy-related answers.
- Maintain good relations with prospective students and parents.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the prospective students and parents. and analyze the data.
- Write and submit timely reports on performance, targets, and student queries.
The prospective candidate should be a graduate with excellent command of English, a smart personality, and above 2 years minimum experience in student counseling and connecting in an organization.
If you think you have what it takes to be successful in this challenging role and if you have the above- mentioned qualifications, please send your CV to [email protected] before 23 August 2023.