Student Services Executive – UCB

Reporting Line: to the President & Provost or President & Provost’s nominee.

Key Internal Relationships: Students, faculty, Enrolment, Marketing, Registry, and Parent Engagement.

Key External Relationships: Parents, partner institutions, suppliers of marketing collaterals, event materials and services, venues and hosts of events, etc.

Working Hours: Weekdays, evenings and some weekends.

Typical Qualifications:

The following qualifications are those typically expected of a Student Services Executive:

  • Bachelor’s degree completed in English, experience of overseas education would be an advantage;
  • Previous experience working in a student services, customer care, event organisation or similar role, would be an advantage;
  • Excellent command of written and spoken English, fluency in Bangladeshi, knowledge of additional languages would be advantageous, but is not essential;
  • A record of exceptional organisational and time management skills, with the ability to prioritise effectively, to track tasks to completion, and ensure time targets are achieved;
  • Sound communication skills and the ability to form rapport quickly with students and others;
  • Demonstrated positive personal work ethic, initiative, motivation and a high level of discretion;
  • Leadership skills and the ability to manage a team and collaborate with many stakeholders.


Main Duties & Responsibilities

The Student Services Executive (SSE) is responsible for establishing and developing a Student Services Department that ensures a positive and enriching student experience for all students throughout their time at the College. The SSE will oversee all aspects of student services, including managing student clubs, associations, societies, and alumni clubs. The SSE will work closely with academic faculty members to ensure appropriate guidance and support for student clubs. The SSE will also be responsible for Student Cohort and Council elections, organising Student Council meetings, providing pastoral counselling and support, identifying and assisting students at risk, and organising events and trips. The successful candidate will collaborate with various College departments and colleagues to foster a cohesive and engaging environment for students. This job description is not exhaustive and from time to time the post holder will be given other duties commensurate with the level of the post as may reasonably be assigned by the President & Provost(P&P) or Vice Chancellor’s nominee.


Department Administration

  • In consultation with the P&P and other senior stakeholders develop a comprehensive vision, strategy, and operational framework for the Student Services Department, aligning it with the College’s mission and goals;
  • Oversee the recruitment, hiring, and training of Student Services team members, building a culture of excellence, proactivity, and professional growth;
  • Establish policies, procedures, and guidelines to ensure efficient and effective service delivery.


Student Clubs & Associations

  • Establish and oversee the management and coordination of student clubs, associations, and societies;
  • Collaborate with faculty to identify and engage academic advisors for each club, ensuring where possible alignment between club activities, academic goals and the College’s mission;
  • Provide administrative support and leadership to student clubs, including coordinating meetings, facilitating communication, and assisting with event planning;
  • Develop constitutions and standard operating procedures for student clubs;
  • Oversee the management of any club funds ensuring that financial transactions are transparent, above board, correctly recorded and reported.


Student Cohort Representatives & Student Council

    • Manage and oversee the election processes for Student Cohort Representatives (SCRs) and members of the Student Council, ensuring transparency, fairness, and student participation;
    • Ensure attendance of SCRs at relevant academic committees and other events;
    • Co-ordinate regular meetings of the Student Council;
    • Co-ordinate regular meetings between the Student Council and the senior management of the College to establish effective communication on behalf of students;
    • Support Student Council initiatives and facilitate collaboration between the Student Council, relevant College departments and external organisations.


Pastoral Support & Case Management

  • Oversee the activities of the student counsellor(s) to provide pastoral support, confidential guidance, referrals, and support to students;
  • Implement initiatives and programmes to promote mental health, well-being, and resilience among students;
  • Establish protocols and procedures to identify and support students who may be at risk due to personal, academic, social or other factors;
  • Maintain a register of students at risk and collaborate with relevant stakeholders to provide appropriate interventions, referrals, and resources to support students at risk;
  • Establish a Case Management Group to monitor students at risk, maintain accurate records and ensure compliance with any relevant privacy and confidentiality


Events, Visits & Trips

  • In consultation with students, faculty and other stakeholders, organise a wide range of events, visits, and trips for students, both domestically and internationally, within allocated budgetary guidelines;
  • Coordinate logistics, including transportation, accommodation, safety measures, and appropriate academic integration;
  • Collaborate with faculty to provide experiential learning opportunities and promote students’ personal and professional


Alumni Networks

  • Establish and nurture an Alumni Club(s) to engage and connect graduates with the College, fellow alumni and partner institutions;
  • Develop strategies to enhance alumni involvement, including mentorship programs, career services, and networking, and organise initiatives and events to support these strategies;
  • Collaborate with internal and external contacts to record and promote alumni achievements and maintain strong alumni


If you think you have what it takes to be successful in this challenging role and if you have the above- mentioned criteria, please send your CV to [email protected] before 10 July 2023.

Share with us:

UCB Career
Academic Coordinator-UCB
Social Media Specialist-UCB
Personal Assistant to P & P
Student Services Executive - UCB
Student Connect Officer - UCB
Call Center Manager - UCB
Senior Lecturer - LSE
Assistant/Associate Professor - LSE
Enquiry Now

Prof. Hew Gill

Pro Vice-Chancellor

Ms. Aura Rahman

Lecturer, Biology

Aura Rahman


Aura Rahman is a lecturer at Universal College Bangladesh. She is also acting as a coordinator for the Monash University Foundation Year program. Aura attained her bachelor’s (BSc in Biomedical Sciences) from University College London, United Kingdom. She then completed her master’s (Msc in Biotechnology) from North South University. Her research interest lies in the field of genomic epidemiology of infectious diseases. Her contribution in several local and international research projects have led to publications in several highly ranked peer-reviewed journals including BMC Genomics, Nature Scientific Reports, Science and FEMS Microbiology Letters.

Mr. Md Kamal Hossain

Lecturer, Mathematics

Md. Kamal Hossain


Mr. Kamal Hossain is working as a Lecturer at Universal College Bangladesh. He completed B.Sc. in Mathematics and M.Sc. in Applied Mathematics from the University of Dhaka. He is an M Phil researcher at BUET. His research interests are mathematical modeling in biology, machine learning programming, etc. Some of his research papers are in the pipeline for publication in international journals. He is a lifetime member of the Dhaka University Mathematics Alumni Association.

Ms. Ambreen Zaman

Adjunct Senior Lecturer, CSE

Ambreen Zaman

Senior Lecturer

Ambreen Zaman is a senior lecturer with eight years of experience in various local universities in Bangladesh. She is currently pursuing a PhD degree at the University of Bremen, Germany. She obtained a master’s degree in information technology from the Institute of Information Technology at the University of Dhaka, Bangladesh. Her research papers have been published in national and international journals and conferences. The area of research she is most interested in is human-computer interaction.

Mr. Dewan Muhammad Nur -A Yazdani

Senior Lecturer, Global Studies

Dewan Muhammad Nur -A Yazdani

Senior Lecturer

Dewan Yazdani is a Senior Lecturer at the Universal College Bangladesh. He is also acting as the MONASH University Foundation Program Coordinator. Dewan attained his MSc (Research Methods) from Liverpool Hope University, United Kingdom. He also has a master’s degree in international business from the University of Wollongong, Australia. His research interest lies in the field of Social Media Marketing, Digital Marketing, Higher Education Marketing, Service Marketing, Public Health, and Consumer Behavior. Dewan Yazdani also published in leading local and international academic journals such as PLOS ONE, International Journal of Environmental Research and Public Health, Health Security, Annals of Global Health, Journal of Advanced Research in Economics and Administrative Sciences.

Ms. Tazin Islam Nova

Adjunct Lecturer-Law, UCB

Mr. Monirul Hasan

Adjunct Senior Lecturer, Computer Science

Ms. Nahida Parvin

Lecturer, Business Studies

Nahida Parvin


Nahida Parvin is a lecturer at Universal College Bangladesh. Before joining UCB, she worked as a lecturer of accounting and marketing at Ahsanullah University of Science & Technology (AUST). Nahida has received her MBA & BBA degrees, majoring in Accounting & Information Systems, from the University of Dhaka. She has been the recipient of “Dean’s Honor Award 2018”, awarded by the University of Dhaka. Currently, Nahida is on study leave. She is pursuing her second master’s degree in “Quantitative Finance & Data Science” at Oklahoma State University, USA. Her research interest lies in the field of ESG accounting, ESG finance, circular economy, and data analytics in the field of accounting and finance. Apart from being a lecturer, Nahida also served as a program coordinator for Monash University Foundation Year program at UCB from August 2021 to May 2023.

Ms. Habiba Kibria

Lecturer, Marketing

Habiba Kibria

Senior Lecturer

Ms Habiba Kibria is a working as a Senior Lecturer at Universal College Bangladesh. She completed her Masters in Marketing from Macquarie University in Sydney, Australia and holds a double degree in Bachelor of Marketing and Human Resource Management from North South University, Dhaka, Bangladesh. She has been in academia throughout her career- from being a Lecturer to a Student Councilor to a Country Manager for a foreign university. Her area of interest lies in customer service management, consumer behavior and digital marketing. She holds the Duke of Edinburgh award at Broze level and has been awarded as one of the best project coordinators during her high school community service days. She was an active volunteer at Jaago Foundation and participated in multiple fundraising events. She was also the official Master of Ceremony for her university both in Bangladesh and in Australia.

Ms. Farin Daulah

Lecturer, English

Farin Daulah

Senior Lecturer

Ms Farin Daula is working as a senior lecturer at UCB. She is a trained education professional from the UK and has a degree in Education and English from University of Surrey, UK. She also holds a Master’s in management from Westminster University, UK. Ms Farin received her teacher training at the department of Continuing Education, University of Oxford, UK. Ms Farin is the founder of the education platform, One Circle. She is a certified mental health first aider and a life coach. She has extensive experience in the life-skills education sector, working in various schools and non-profit organizations in London and Dhaka. She is the author of the Tara and Joy children’s book series. The first book of this series called “Tara and Joy: Body Safety” is available now both in Bengali and English version.

Ms. Sumaiya Binte Kabir

Senior Lecturer, Business Studies

Sumaiya Binte Kabir

Senior Lecturer

Sumaiya Binte Kabir is working as a senior lecturer at Universal College Bangladesh. She is also acting as the Monash College Diploma of Business Program Coordinator. Sumaiya has attained both her BSS and MSS degree majoring in Economics from University of Dhaka. She has achieved the Bangladesh Bank Governor’s Scholarship for academic excellence. She is also actively involved in voluntary work in different animal welfare organizations. Her research interest lies in the field of public economics, environmental economics, development economics, consumer behavior and higher education marketing.

Dr. Sadia Afreen

Assistant Professor, Chemistry

Dr. Sadia Afreen

Assistant Professor

Dr. Sadia Afreen is an assistant professor at the Universal College Bangladesh (UCB). She completed BSc in Chemical Engineering from Bangladesh University of Engineering & Technology (BUET). She obtained her PhD from the University of Nottingham and then completed her postdoctoral research at Nanjing University in the field of chemical engineering. Her research expertise is in applied chemistry and nanotechnology. She has significant publications in her areas of research, and she contributed as a journal reviewer to prestigious journals in her fields of expertise. She earned the Postgraduate Student Teachers Certificate during her postgraduate study at the University of Nottingham. She worked in the hall committee, conference committee at the University of Nottingham; teaching and learning subcommittee, and program coordinator in the Monash College Diploma program at UCB. She worked in industry and had several engineering and research training at home and abroad.

Prof. Muhammad Ismail Hossain

Dean of Academic Affairs, Monash & LSE Program

Prof. Muhammad Ismail Hossain

Professor & Dean of Academic Affairs

Muhammad Ismail Hossain is a Professor and Dean of Academic Affairs, Monash & LSE Program at Universal College Bangladesh. He is on leave from his earlier appointment as Professor of Marketing at the University of Dhaka, Bangladesh. Prof. Hossain received his Ph.D. in consumer behavior from Monash University, Australia. He is an MBA from the University of Dhaka and also has a Master’s degree in International Business from the University of Melbourne, Australia. His research interests lie in the fields of tourism, consumer behavior, and supply chain management. He is one of the co-authors of the book Social Media Storms: Empowering Leadership beyond Crisis Management published by Routledge. He has more than 50 publications including books, research monographs, journal articles, newspaper articles, and keynote papers. His work has been published in many international high-impact journals such as the Journal of Supply Chain Management, Journal of Travel Research, Tourism Recreation Research, Current Issues in Tourism, International Journal of Tourism Research, and Journal of City, Culture, and Society among others. He is an editorial board member of the Journal of Travel Research, the leading tourism journal in the world. He has received a notable amount of external research funding locally as well as internationally as part of various international and local research groups. The value of such local and international funding is BDT 1.06 crores and USD 827,873 respectively. As a consultant, he worked for government projects, not-for-profits, and for-profit local and international organizations.